FAQs
Frequently Asked Questions
What is bacteriostatic water?
Bacteriostatic water is sterile water that contains 0.9% benzyl alcohol. The benzyl alcohol acts as a preservative that helps inhibit bacterial growth, making it suitable for multiple withdrawals from the same vial when handled correctly.
What size vials do you sell?
We specialise in 10mL bacteriostatic water vials, making them ideal for customers who prefer a convenient, compact size.
Do you ship from Australia?
Yes. All orders are shipped domestically from our Australian warehouse, so you won't need to wait for international shipping or customs clearance.
Do you offer same-day dispatch?
Yes. We offer same-day dispatch on all orders placed before 12:00pm (midday) AEST, Monday to Friday. Orders placed after the cut-off time, on weekends, or on public holidays will be dispatched on the next business day.
How long does shipping take?
Delivery times vary depending on your location within Australia. Most metro areas receive orders within 1–3 business days, while regional and remote locations may take slightly longer. All orders include tracking.
Is my order shipped discreetly?
Yes. Every order is packed securely and shipped in discreet packaging with no unnecessary product information displayed on the outside.
What's the difference between bacteriostatic water and sterile water?
Both products are sterile, but bacteriostatic water contains 0.9% benzyl alcohol, which helps inhibit bacterial growth after the vial has been opened. Standard sterile water does not contain a preservative and is generally intended for single use.
How should bacteriostatic water be stored?
Store unopened vials in a cool, dry place away from direct sunlight. Always check the product label for storage instructions and expiry information. Once opened, follow appropriate handling and storage recommendations.
How long can an opened vial be used?
When handled using appropriate aseptic technique, manufacturers commonly recommend using an opened vial within 28 days. Always follow the instructions on the product label and discard the vial if contamination is suspected.
Can I order multiple vials?
Absolutely. Whether you need a single vial or multiple vials, you can simply select the quantity you require during checkout.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your delivery.
What payment methods do you accept?
We accept a range of secure payment methods available at checkout, making it quick and easy to complete your purchase.
What should I do if my order arrives damaged?
If your order arrives damaged or there's an issue with your delivery, please contact our customer support team as soon as possible with your order number and photos of the package so we can assist you promptly.
Do you offer customer support?
Yes. If you have any questions before or after placing an order, our Australian support team is happy to help. Simply get in touch via our Contact Us page and we'll respond as quickly as possible.